Are you driven, results-oriented and a team player?
With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.
At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
In the Junior Onboarding Executive role, you'd be the key support to merchants' product set up on our platforms, which drives their transaction growth.
You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast-paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.
What you will do:
Ensure all content materials and information is accurate from the Sales team
Complete product setup within the required SLA
Review content configuration and advise relevant teams on the configuration
Ensure content provided adheres to the set of guidelines/framework
Ensure photos provided meet the required standard
Proactively look out for profiles that does not meet standard and rectify them
Categorize and place the listings into the right categories based on the cuisine and menu type
Work with internal teams to handle listing inquiries and troubleshooting of listing-related issues
How you will need to be:
1-3 years of experience in customer facing roles, preferably from the F&B industry
Candidate MUST be open to working onsite in our Makati office.
Resourceful, attention to detail, high accuracy rate, and speed are a must to be successful in this role.
Must be a logical thinker. Able to strategically and logically arrange menus and able to plan out the best and most customer-centric menus
Strong organizational skills and you know how to prioritise your time
Meticulous and accurate in spelling and usage of words
What makes working at StoreHub awesome (and refreshing!):
Our people - for real! Our culture is unlike anywhere else, as we model ourselves on a pro-sports team where all of your colleagues are extraordinary at what they do, constantly challenging you to improve yourself and your team. Expect to work with some of the smartest and most interesting StoreHubbers who are highly effective collaborators.
Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. We are problem solvers at heart, and we strive to fix issues at their root cause. With a focus on facts and data, we make informed decisions and consider multiple perspectives to find the best solutions
Embracing Feedback: Courage and Growth. At StoreHub, we highly value the courage to give and receive feedback as an integral part of personal and professional growth. We believe in correcting, teaching, and embracing new ideas fearlessly, holding ourselves and our teammates to high standards to achieve our full potential. Failure is not a setback but an opportunity to learn and grow, and we never shy away from pushing ourselves to be our best.
It’s the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work alone and long hours are not how we measure or talk about a person’s contribution. Instead, our model works best for people who highly value teammates who deliver consistent excellence.
CADCHI. Co-created values, a compass to achieve our mission: Communication, Authenticity, Discernment, Courage, Hunger, Impact.
At StoreHub, we don't just offer a job, we offer an experience. In addition to our unique culture, we provide a wide range of perks and benefits to help you thrive:
Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
Robust employee engagement framework with different activities every month to help you connect and build relationships with amazing Hubbers from other departments
Reflection and feedback culture, with monthly one-on-ones with your coach to help you grow and receive in-depth individual feedback
Career progression map to help you build your own path within your team, with both expert and coach tracks, as well as internal movement opportunities to other departments
We do have all the other cool perks too:
Free Parking - no more roadside headaches
Medical and Dental Outpatient Visits + Medical Insurance
Apple MacBooks for everyone to help you do your best work
We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.