Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

We are looking for a detail-oriented and motivated Onboarding Coordinator to support merchants in setting up their product catalogs during the onboarding process. You will ensure that product data is entered accurately, and in more complex cases, configure composite inventory and product modifiers to meet merchant needs.This role is crucial in enabling merchants to go live quickly and successfully, helping them maximize value from StoreHub from day one.

What You'll Be Doing

Input and organize merchants’ product data into StoreHub’s back-office system.
Configure complex product setups, including:

1) Composite inventory.

2) Product modifiers (add-ons, options, variations).

Troubleshoot setup issues and escalate when necessary.
Collaborate with Onboarding Specialists to ensure setups meet merchant requirements.
Ensure onboarding tasks are completed within SLA/go-live deadlines.
Maintain accurate documentation of onboarding setups.

What You Should Have

Hard Skills

Strong attention to detail and accuracy in data entry.
Proficiency with spreadsheets (Excel/Google Sheets).
Ability to learn and navigate new systems quickly.
Logical thinking and problem-solving for product configurations.

Soft Skills

Organized, efficient, and able to manage multiple tasks.
Clear and effective communication skills.
Team player with a collaborative mindset.
Resilient and adaptable when handling repetitive tasks.

Preferred Background

Experience in data entry, operations, catalog/inventory management, or administrative support.
Exposure to POS systems, eCommerce platforms, or SaaS environments.
Fresh graduates with strong analytical and organizational skills are encouraged to apply.

Why Join Us

Be part of a fast-growing SaaS company impacting SMEs across Southeast Asia.
Opportunity to grow into Onboarding Specialist, Customer Success, or Operations roles.
Hybrid work environment with flexibility.
Supportive team culture with a focus on growth and innovation.

What Success Looks Like

Accurate and complete product setups with minimal rework.
Onboarding projects delivered on time and within SLA.
Positive feedback from merchants and Onboarding Specialists.
Smooth merchant go-live experiences.

What makes working at StoreHub awesome (and refreshing!):

Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.

CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.

Communicate for Clarity
Humble and Hungry
Authentic but not an *sshole
Nimble and Quick
Growth Mindset
Efficiency and Excellence

We do have all the other cool perks too:

Apple Macbooks for everyone
Free Season Parking
Fully stocked fridge and pantry - Coffee, snacks, and more yums
Cutting edge tools. If something can be automated, we'll make it happen
Medical and Dental Outpatient Visits + Medical Insurance
Opportunities for career growth and continuous learning

We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

Onboarding Coordinator (MY)