Onboarding Specialist (MY)

Are you driven, results-oriented and a team player?

With 17,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we’re committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.

At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. 

On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.

If this is a journey you’d like to embark on, keep reading!

As an Onboarding Specialist, your main responsibility is to conduct clear, practical trainings that help merchants confidently use StoreHub’s POS system in their daily operations. The Merchant Onboarding Manager (MOM) handles scheduling and coordination with the merchant. You take over once a session is booked — reviewing handover details, preparing for the session, and delivering training either online or onsite.

This is a hands-on training role, not a sales role. Your success is measured by the number of trainings completed, the quality of your sessions, and how well merchants are set up to operate independently after training.

What you will do:

• Prepare for each training session by reviewing the merchant’s package, deal details, and handover notes from Sales and MOM

• Confirm training details with the merchant, including session format (online or onsite), attendees, and readiness

• Deliver full POS trainings for cashiers, supervisors, outlet managers, and business owners

• Guide merchants through key workflows such as:

  • Opening and closing shifts

  • Taking orders and applying discounts

  • Collecting payments

  • Viewing basic reports

• Use practical, real-world examples tailored to the merchant’s business type (e.g. café, restaurant, retail shop)

• Conduct advanced or focused trainings on features such as reporting, promotions, table management, basic inventory, or customer management when required

• Run trainings online via Zoom or Google Meet, and travel for onsite trainings, including to other states when needed

• Represent StoreHub professionally during all sessions, maintaining a helpful and supportive presence

• Summarise training outcomes and action items after each session

• Log training notes, key questions, and potential risks in internal systems such as Salesforce or Intercom

• Flag follow-up needs or issues to MOM or Support (Care) for next actions

• Observe recurring questions or post-training issues and share feedback to improve training materials and onboarding processes

How you will need to be:

• At least 1 year of experience in a customer-facing role such as trainer, customer support, customer success, implementation, or F&B/retail operations (e.g. supervisor, floor manager, outlet trainer)

• Comfortable speaking to groups and answering questions live, both online and face-to-face

• Able to explain systems and processes clearly in step-by-step, non-technical language

• Strong sense of responsibility and organisation — you prepare properly, show up on time, and follow through

• Willing and able to travel for onsite trainings, including outside Klang Valley

• Experience with POS systems, SaaS products, or F&B/retail operations is a plus

• Familiarity with online training tools (e.g. Zoom, Google Meet) is an advantage

• Familiarity with tools such as Salesforce, Intercom, Lark, Slack, or other CRM/ticketing systems is a plus

• Patient, empathetic, and confident in teaching people with different learning speeds and tech comfort levels

• Practical mindset with genuine enjoyment in helping others learn and succeed

• Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
• Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
• Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
• Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.