Onboarding Specialist (MY)

Are you driven, results-oriented and a team player?

With 17,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we’re committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.

At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. 

On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.

If this is a journey you’d like to embark on, keep reading!

You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

What you will do:

• Conducting training sessions on Backoffice systems, POS features, and other StoreHub services.
• Supporting merchants throughout the onboarding process by addressing concerns and providing proactive solutions.
• Encouraging merchants to adopt additional features and services to optimize their business operations.
• Collecting and analyzing feedback to improve onboarding processes and training materials.
• Collaborating with internal teams (e.g., MSM, AM, Care) to provide a smooth and integrated onboarding experience.
• Deliver detailed and effective training to merchants on all aspects of StoreHub’s platform.
• Provide ongoing support and maintain regular follow-ups to ensure merchant confidence.
• Promote additional services that align with merchant needs, driving adoption and satisfaction.
• Document training notes and merchant progress in Salesforce for accurate follow-up.
• Actively contribute to improving training materials and methods based on merchant feedback.

How you will need to be:

• 1–2 years of experience in onboarding, training, or customer-facing roles, ideally in a SaaS environment

• Comfortable working in a service-based tech business and explaining product value to non-technical users

• Familiar with how brick-and-mortar businesses operate and the common challenges they face

• Strong verbal and written communication skills — able to explain technical concepts simply and clearly

• Confident in conducting training sessions, both online and face-to-face

• Experienced in handling escalations and working with internal teams to resolve customer issues

• Passionate about helping customers succeed through product education and adoption

• Naturally curious — asks the right questions to understand customer pain points

• Quick to learn new tools, systems, and processes

• Detail-oriented — ensures onboarding steps are followed accurately and efficiently

• Adaptable in a fast-changing environment with shifting priorities

• Proactive and solution-focused — always looking for ways to improve the onboarding experience

• Comfortable engaging a wide range of customers, from small shop owners to business executives

• Open to feedback and quick to apply it for continuous improvement

• Driven and self-motivated with a strong sense of ownership over the customer journey

• Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
• Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
• Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
• Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.