Are you driven, results-oriented and a team player?
With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.
At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
In the Billings Executive role, you will be responsible for receiving and sorting incoming payments. You will ensure the hygiene of the accounts in terms of billing, plan type, and invoices. You will also audit the overdue charges & changes/activation on plans.
You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast-paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.
To top it off, we also welcome fresh graduates who are switched on and really ready to make their first step into the industry a good one.
What you will do:
Revenue monitoring and managing account balances to discover outstanding debts or other inconsistencies.
Handle account queries from our merchants.
Ensure that billing sent to our merchants is accurate and done in a timely manner.
Collaborate with Account Managers in regard to account information matters.
Follow and adhere to all practices that cover internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations, and Forecasting.
How you will you need to be:
1- 2 years of demonstrated success in handling billings or general accounting roles
Strong process management, financial acumen, and adherence to policy
Adequate customer management skills. Ability to demonstrate a strategic mindset to handle persuasive conversations with customers
Ability to react and adapt to potentially rapid shifts in priorities and organisational policies
Proficiency in MS Office (especially Excel)
Good time management and organisational skills
Plus points if you have:
Prior customer service experience
Prior experience in negotiating with SME to Enterprise merchants
Willingness and desire to take on additional tasks or pilot projects that are beneficial to the department or to the organization
What makes working at StoreHub awesome (and refreshing!):
- Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
- Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
- Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
- Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.
CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.
- Communicate for Clarity
- Humble and Hungry
- Authentic but not an *sshole
- Nimble and Quick
- Growth Mindset
- Efficiency and Excellence
We do have all the other cool perks too:- Apple MacBooks for everyone to help you do your best work
- Comprehensive healthcare benefits with our HMO Plan
- Career development and mentorship
- Cutting edge tools. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.