Growth & Design

UI/UX Designer

Kuala Lumpur
Work Type: Full Time

Are you driven, results-oriented and a team player?


With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.


At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we’re committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.


At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. 


On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.


If this is a journey you’d like to embark on, keep reading!


In the UX/UI Designer role, you will be focusing on designing the user experience and information architecture for improving existing features, addressing customer pain points and introducing new features. You should be excited to think about designs end to end from user research, user flows, wireframes, and prototypes. StoreHub works with tens of thousands of businesses across Southeast Asia and this role is critical for leading the team that will build, launch and grow the experiences of our customers.


You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.


What you will do:

  • Define the end-to-end user experience on various products, collaborating with our product managers, designers, and engineers to turn that vision into reality
  • Plan and conduct user research and competitor analysis to gain customer insights and market insight
  • Gather key insights through data analysis and qualitative feedback to find user's unmet & unspoken needs
  • Create and rapidly iterate on ideas in order to develop them via user stories, personas, storyboards
  • Determine and improve information architecture, nomenclature, and diagrams including but not limited to sitemaps and flowcharts
  • Translate ideas into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences
  • Develop high fidelity mockups and interfaces that are clean, intuitive, and innovative
  • Conduct usability testing to guide the design process
  • Present your work and articulate your design decisions to the design team, product team, and executives for review and feedback
  • Work closely with Product Managers and Engineering team to ensure a high-quality implementation and define the best way to approach a problem

You will need:

  • Bachelor degree in Human Computer Interactions, Design, Psychology, Computer Sciences or related disciplines
  • At least 2+ years of working experience designing excellent digital products 
  • Have worked on a product throughout the entire product development process: from research and problem-solving to detailed UI and interaction design. Helped to improve key metrics in your previous employers’ business
  • Empathy for the customers and can anticipate user needs
  • Experience in user research and usability testing, and turning the output into data that can drive product design decisions
  • Passion for data-driven and use quantitative as well as qualitative data sources to inform your design decisions
  • Have a great ability to design polished, high-fidelity mockups and prototypes of your solutions using tools such as Figma, Sketch, InVision
  • Can work within an existing design system and know when to break out and create new, extensible patterns
  • Know how to break big problems into smaller experiments to validate assumptions faster
  • Have great written and verbal communication skills to help people across the company to understand the rationale behind your proposals

What makes working at StoreHub awesome (and refreshing!):

  • Our people - for real! Our culture is unlike anywhere else, as we model ourselves on a pro-sports team where all of your colleagues are extraordinary at what they do, constantly challenging you to improve yourself and your team. Expect to work with some of the smartest and most interesting StoreHubbers who are highly effective collaborators

  • Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home

  • Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. We are problem solvers at heart, and we strive to fix issues at their root cause. With a focus on facts and data, we make informed decisions and consider multiple perspectives to find the best solutions

  • Embracing Feedback: Courage and Growth. At StoreHub, we highly value the courage to give and receive feedback as an integral part of personal and professional growth. We believe in correcting, teaching, and embracing new ideas fearlessly, holding ourselves and our teammates to high standards to achieve our full potential. Failure is not a setback but an opportunity to learn and grow, and we never shy away from pushing ourselves to be our best

  • It’s the Impact that counts. We recognise that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work alone and long hours are not how we measure or talk about a person’s contribution. Instead, our model works best for people who highly value teammates who deliver consistent excellence

  • CADCHI. Co-created values, a compass to achieve our mission: Communication, Authenticity, Discernment, Courage, Hunger, Impact

At StoreHub, we don't just offer a job, we offer an experience. In addition to our unique culture, we provide a wide range of perks and benefits to help you thrive:

  • Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters

  • Sports events sponsored by the company, including football, bouldering, basketball, squash, and more

  • Team building activities to help you bond and collaborate with your teammates

  • Robust employee engagement framework with different activities every month to help you connect and build relationships with amazing Hubbers from other departments

  • Reflection and feedback culture, with monthly one-on-ones with your coach to help you grow and receive in-depth individual feedback

  • Career progression map to help you build your own path within your team, with both expert and coach tracks, as well as internal movement opportunities to other departments

We do have all the other cool perks too:

  • Free Nespresso coffee to fuel your productivity

  • Fully stocked fridge and pantry - ice-cream, snacks, and other yummy treats

  • Free Season Parking - no more roadside headaches

  • Medical and Dental Outpatient Visits + Medical Insurance

  • Apple MacBooks for everyone to help you do your best work

We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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